Frequently Asked Questions
Read clear answers on island shipping, parcel transit schedules, tub seal verification, and return routines.
Still have questions?
Our Cebu desk answers every message within one business day.
Contact Customer Supporthow to choose the right recovery supplement
Start with your daily training volume and sweat rate. For heavy sweat sessions in humid conditions, look for balanced electrolyte powders with magnesium glycinate and natural fruit concentrates. Kuraathletics focuses on simple, unflavored mineral drinks that sit comfortably on the stomach.
what is inside kuraathletics muscle powders
Our formulas contain chelated magnesium glycinate, freeze-dried Montmorency tart cherry, and unrefined pink salt. We never add artificial dyes, sucralose, or unlisted filler starches. Every ingredient and dosage is printed openly on the side of the container.
how to store the powder in humid weather
Keep the jar tightly closed in a cool, dry pantry away from direct sunlight. Do not leave the tub open near steaming kettles or gym showers. Every jar includes an induction seal and a food-grade desiccant packet to prevent moisture clumping.
how to pay cash on delivery
Select the cash on delivery option during checkout without entering any payment details. Prepare the exact amount in Philippine Pesos for the courier rider when they arrive at your home or workplace. We also accept direct manual bank transfers.
what happens if my item arrives damaged
If a courier delivers a jar with a broken outer box or torn security seal, notify us right away with a photograph. Under our 30-day return policy, we will arrange a replacement for faulty or damaged goods. Unopened and unused items may also be returned within 30 days.
how long does delivery take across the islands
Orders are processed from our Cebu City workspace within normal business hours. You can inspect your package status using the tracking code provided upon dispatch. Our dedicated delivery information page outlines all current transit schedules.
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